Refund and Returns Policy

1. General Overview

At Zephyrgo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible, the product must be:

• Unused, unworn, and in its original condition.
• Returned in the original packaging, including any accessories, manuals, and tags.
• Accompanied by a copy of the original receipt or order confirmation.

2.3. Non‑eligible Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Products that have been damaged, altered, or used beyond normal inspection.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label via email. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.

3.3. Inspection and Approval

Upon receipt, our team will inspect the item. If it meets the eligibility criteria, we will process the refund or exchange within 7 business days.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2. Refund Amount

The refund will include the product price but exclude original shipping charges, unless the return is due to an error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the 30‑day window.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimers

Zephyrgo does not assume liability for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the returned item, as described in this policy.

This Refund and Returns Policy is governed by the laws of the jurisdiction in which Zephyrgo operates, without regard to conflict of law principles.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Zephyrgo,